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Diagnosing Cooling Systems

Airflow, Diagnostic, Home and Building Performance, NCI Article Library, Static Pressure Testing, Technician Tips

Compared to the majority of the service techs in our industry, airheads have a distinct advantage when it comes to diagnosing cooling systems. The general idea that the system is "working" means it's typically only producing 60% or less of the equipment rated BTU...

Diagnosing a Long-standing Water Heater Pilot Problem

NCI Article Library, Technician Tips

It appears that certain water heater pilots may have been undersized in the field for the last 15 years or more. For over a decade we have received reports from NCI technicians working on pilot outage problems finding pilot orifices sized for propane pilots on natural...

Developing a Customer Referral Plan

Best Practices, HVAC Marketing, Lead Generation, Management, NCI Article Library

Developing a Customer Referral Plan By Nita Brooks, NCI Business Solutions Development Manager Your company should invest in developing a good customer referral plan to reward and give incentives to your loyal customers to spread the word on your products and...

Design Vs. Redesign

Airflow, Best Practices, Duct Renovation, Home and Building Performance, HVAC Sales, HVAC Service, Measurement, NCI Article Library, Performance-Based HVAC, Testing and Balancing

We've looked, but can't find it.  There are mountains of information about how to design a new HVAC system, but nothing much that addresses how to redesign one. It would take hundreds of pages to completely detail the process, but let’s take a stab at the basic ideas....

Delivering Peace of Mind for a Living

Best Practices, Home and Building Performance, HVAC Service, Implementation, Management, NCI Article Library, Performance-Based HVAC, Spotlights

August 2016 Contractor Spotlight: Delivering Peace of Mind for a Living by Mike Weil Five years before he was born, Jim Ball’s father started his own HVAC contracting firm in Biloxi, MS. The year was 1964 and America was still in turmoil after the previous year’s...
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