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by David Holt
Does Your Business Operating System Need A Tune-up? by David Holt, NCI Director Sales & Service Leadership You may have never considered this, but the “Operating System” (programs like Microsoft’s Windows, Google’s Android, or Apple’s iOS) is actually the most...
by National Comfort Institute, Inc.
About 80% of all HVAC industry business cards are left blank on the back. That's a little like having a service truck with your company name on only one side. So consider adding an ad, offer, photo or promotion to the back of a batch of your business cards. The cost...
Building Surface Temperature and Your Customer's Comfort by David Richardson One of the primary goals of an HVAC professional is to ensure the comfort of their customers. Let's say that you have designed and installed an HVAC system that is absolutely perfect. The...
by Nita Brooks
Mahatma Gandhi said, "The best way to find yourself is to lose yourself in the service of others." Servant Leadership A servant leader is one who leads with the objective to better serve others by enhancing the growth of individuals through teamwork and...
A common complaint Performance-Based contractors across the country have to deal with during the summer is the large temperature differences in two story homes. The second floor is typically hot and burning up, while the first floor is extremely cold. It is common for...
by National Comfort Institute, Inc.
Congratulation's to December's NCI Contractor of the Month: Brice Johnson, President of Brice's Refrigeration, Torrington, Wyoming. Brice Johnson roams the high prairies of Wyoming searching for CO problems as he drives 4 hours from one corner of his service area to...
by National Comfort Institute, Inc.
Brian Garno, of Garno Brothers serving Genesee County on the Lower Michigan Peninsula has been selected as this months NCI contractor of the month. Brian also owns and operated Balance Pro, a professional air balancing company serving South Eastern Michigan. You may...
by National Comfort Institute, Inc.
One phrase we hear at nearly every seminar is something like "Airflow is low on the return side because of high suction pressure at the fan." Although it sounds good, and most of us may have believed it at one time, it's not accurate. In truth, airflow at the inlet of...
by National Comfort Institute, Inc.
Probably the lowest cost and most direct marketing we can do is to leave behind marketing materials with our customers after a service call. This is on the spot marketing placed at the exact moment your customer is most aware of the value that you bring them and is...
by Jim Davis
There seems to be a lot of confusion about how to size a flue or chimney when multiple appliances are vented together in the field. Let's take a look at two flue sizing methods that you can choose to apply. The first utilizes the published industry venting tables. The...
