NCI Online University Courses

Techs - get started here, with NCI Fundamentals 101. These 10 modules will set you up to understand the basics of airflow, fan laws, returns and grilles, filters and more.

Once you've mastered the basics with 101, step up to NCI Fundamentals 201. These 10 modules will set you up to understand Btu measurement, how to calculate HSPS and CSPS, estimating R-Value, and much more.

These modules cover the fundamentals of understanding HVAC system performance. Including how to measure it and how to calculate CSPS (Cooling System Performance Score) and HSPS (Heating System Performance Score).

These four modules will get you started in understanding such HVAC business related topics as handling your financials to problem solving to dealing with change.

These three modules are all focused on one of the most important assets in any company: your team. You'll learn about supervising others, coaching, and finally, delegation.

In these four modules you'll learn about advanced business subjects like how to interview properly and hold employees accountable. How to measure the results when you send team members for training and how to manage their performance on the job.

These modules provide your team with instructions, tools and a method to define your unique path to reach sustainable double-digit net profits.

In this 101 course, you'll learn how to properly perform service & maintenance, create a high-performance company culture and understand how to use KPIs.

In Business Performance 201, you'll learn how to manage the installations, system renovations, service, and maintenance operations.

Take your customer service department to the next level with these online modules. From understanding how to actively listen, to customer service basics and dispatching, to understanding how the difference in generations can impact you workplace, these modules will get you going.

In Proactive Customer Service 101 you'll learn about the company structure and your role, understanding personality types, communicating with customers, creating rapport, and understanding customer needs.

In Proactive Customer Service 201, you'll learn about getting the customer to the right person, setting up appointments and follow-up, escalating calls, internal customer service, and accountability.

This series of short online courses will help the onboarding process and teach rookies the basic fundamentals of HVAC systems, along with how each major department works together to achieve the goals of an HVAC Company.