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Questions to Ask BEFORE Adding Services by Rob Falke I recently enjoyed a conversation with a longtime successful contractor from California who told me he was considering adding duct cleaning to his company’s services. I found it interesting that he described the...
While profiling may be an unpopular word in airports these days, it remains the title of one of the best diagnostic procedures we've ever brought to you. You can profile an HVAC system by taking a series of temperature, pressure or airflow readings across it, and...
A common installation encountered by many Performance-Based contractors is the use of open filter racks. Open filter racks are installed to allow for easy filter access by exposing an inch or so of the filter. The problems with this accessory are that it creates a...
by Michael Weil
Back in 1981 the world was a very different place than it is today. Californian Ronald Reagan ascended to the presidency of the U.S.; the Iran hostage crisis came to an end; and then Reagan, Pope John Paul II, and Egyptian President Anwar el-Sadat were shot – Reagan...
by National Comfort Institute, Inc.
Mike Smith, President of Airsmiths Heating and Cooling of Sacramento, California is this month's featured NCI Contractor. The young company focuses its energies on providing the best residential systems in California's Central Valley while sustaining profitable...
by Michael Weil
Working on Implementation: The Struggles and Successes of Performance-based Service by Mike Weil, NCI VP Communications & Publications In some ways, FisherAir Heating and Air Conditioning, of Brea, CA, is a very typical HVAC service company. In other ways, the...
When Joaquin Contreras decided to make a career change nearly 28 years ago, he wasn’t quite sure where it would all lead. But an opening in the purchasing department of a large new construction HVAC company seemed like the right opportunity at the right time. He...
by National Comfort Institute, Inc.
We've been advocating service technicians assure total external static pressure on every service call. How are you doing with it? First, a question. How's your annual summertime bet going? You know, your annual bet on the weather. If it's working out you're really...
by National Comfort Institute, Inc.
Jason Nikkel, owner of JN Electrical Temperature Control is April's NCI Member of the Month. We informally dubbed Jason as Mr. Congeniality in his own quiet way at last month's NCT Summit in Clearwater, Florida. He seemed to have the ability to develop meaningful...
by National Comfort Institute, Inc.
How many times in a week is your service technician placed in a situation where he or she finds a problem with a customer's system and when he approaches them with their options they're upset with the unexpected expense? You're stuck explaining options until they...
