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Avoid Communication 'Misfires' by Nita Brooks, NCI Business Solutions Development Manager In today’s fast-paced world, everything revolves around effective communication. The stream of communication, or the lack of it, makes a huge impact on your productivity and...
When is the best time to ask for referrals? The moment a job is completed and your customer is delighted with the results. When someone has done something nice for you, you naturally want to do something in return for that person. Capitalize on the moment and ask if...
Right in the middle of a group of contractors, that's where you will find Dennis Laughlin, President of Arzel Zoning Technology! Arzel's passion for innovative solutions and thousands of loyal contractors who have contributed ideas and information over the years have...
If you flip through your NCI Inc. Air Balancing Workbook you'll see techniques to implement testing into your service, sales, installation, and marketing. These testing and sales methods constitute the NCI Inc. system to put into practice air diagnostic testing and...
Mr. Willy Müller invented the first automatic answering machine in 1935. Do you know...? How your business phone is answered says a lot about your company. Done well, you have increased customer loyalty and revenue. Done poorly, you have lost a client and lost...
When it comes to sizing HVAC ducts, we all have some interesting stories to share. One saying that many of us often repeat is "every duct system we ever designed worked perfectly, until the day we got our first air balancing hood." We all learned a few things that...
NBI Certified Balancing Contractors are beginning to lead the industry in Kitchen Exhaust System balancing. While kitchen exhaust balancing is touched on in the air balancing seminars, more specific training for commercial kitchens is covered in NCI's PerforMaxx...
Are You a Trailblazer? Then Embrace Change! By Nita Brooks, NCI Business Solutions Development Manager A trailblazer is a person who makes, does or discovers something new and makes it acceptable or popular to follow a new path. Do you have a vision of a different...
Last month we took a look at static pressure and variable speed motors. This month we'll continue the discussion on variable speed. The more HVAC performance test reports I review the more convinced I am that variable speed motors are becoming a necessity, not an...
Are Maintenance Agreements Really Magic? by David Holt, NCI Director Sales & Service Leadership In the past 37 years working in the HVAC business, I've witnessed many owners grasping for straws, searching for the "magic wand" that will solve all of their problems....
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